Our policy lasts 7 days. If 7 days have gone by since your purchase, we can’t offer you a refund or exchange. For any queries relating to returns please feel free to give us a call on 0276697467.

If you are not happy with your firewood you can return to our yard in Judgeford. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.